mCars · Support

enrodefritespl

Stuck on something?

Write, and a person answers. There is no ticket queue and no chatbot - mCars is a small app maintained by one developer.

Email

support@saron.ro

Replies within two working days. To get a useful answer faster, say which iPhone and iOS version you are on, the app version from More → Settings, and what you tapped just before things went wrong.

Requires
iPhone, iOS 26 or later. Portrait only. No iPad version yet.
Languages
English · Română · Deutsch · Français · Italiano · Español · Polski
Price
Free. No ads, no subscription, no in-app purchases.
Your data
Stays on the phone. See the privacy policy.

Common questions

I forgot my backup password. Can you recover the file?

No, and neither can anyone else. The backup is encrypted with a key derived from your password alone; the password is never stored, never sent, and never known to us. An encrypted backup whose password is lost is permanently unreadable.

Your data inside the app is untouched. Open mCars, make a fresh backup, and keep the new password in a password manager.

How do I move everything to a new iPhone?

Two ways, both complete:

  1. Restore the new iPhone from your iCloud or computer backup. mCars comes back with everything, as any other app does.
  2. Or, on the old phone, export an encrypted backup and send the file to yourself. Install mCars on the new phone and import it with the same password.

Keep the old phone until you have confirmed the new one opens your documents.

My expiry reminders are not arriving.

Reminders are scheduled on the phone itself, so the cause is almost always local. Check, in order:

  • iOS Settings → Notifications → mCars - notifications allowed, and not set to Deliver Quietly.
  • The record or document actually has an expiry date. Without one there is nothing to remind you about.
  • A Focus mode or Scheduled Summary is not holding them back.
  • The date has not already passed - a reminder for a past date is not re-sent.
Can I use mCars without Face ID?

Yes. When Face ID fails or is unavailable, your device passcode opens the app instead.

The lock itself cannot be switched off: mCars locks every time you leave it. Your ID, licence and car papers are in there, so the app treats being open as the exception rather than the resting state.

How do I get a document out of the app?

Open the attachment and use the share button to send it wherever you need - Files, Mail, WhatsApp. You can also bring documents in the other way: from another app's share sheet, choose mCars, and the PDF or photo is imported and attached.

How do I delete everything?

Delete the app. Its container goes with it, documents and attachments included. Nothing was ever sent anywhere, so there is no account to close and no request to send us.

Export a backup first if you might want the data later. Deleting the app is not reversible.

Can I suggest a feature or report a bug?

Please do - write to support@saron.ro. Bug reports that say what you expected and what happened instead get fixed fastest.